Customer Support Specialist (Remote)

Kyiv, Ukraine

Talkable is a world-class Growth Marketing Platform. Among our clients are Cult Beauty, TOMS, Stadium Goods, American Eagle, Tarte Cosmetics, Intel, and 200+ other companies. Our mission is to help great companies grow by increasing their sales through our high-end Referral and Loyalty programs, and last year we earned $265 million for our customers. We’re a $7.5M company, and we are profitable and healthy as a business.

Talkable delivers on the promise of marketing by providing the most flexible technology solutions coupled with the best customer success in order to enable eCommerce brands to scale truly personal customer interactions and drive revenue for the companies we serve.

We’re looking for a cool person to join our Customer Success Team.

What we offer:

  • The opportunity to work at the leading referral marketing company, with an exciting suite of expanding products.
  • The opportunity to forge your own path and work on projects you're interested in while contributing to the next phase of Talkable’s scale-up.
  • The chance to make your voice heard. We're always open to new ideas and feedback, and we celebrate out-of-the-box thinking to solve problems in new ways.
  • A group of talented (and fun!) peers who enjoy our company’s commitment to creating a healthy and enjoyable team dynamic and camaraderie.
  • A culture of total transparency. At Talkable everyone knows the company goals, revenue, and progress across all departments.
  • A generous stock option package, unlimited paid vacations, and sick-leave policies, medical/dental benefits.
  • The chance to develop your leadership potential at Talkable, and expand your responsibilities and influence as you develop your career with us.

Responsibilities:

  • You will be the first point of contact for customers that reach out to us via our support channels (email, chat) and manage a queue of inbound tickets, ensuring timely and thorough responses.
  • Proactively identify and resolve documentation and knowledge gaps and inefficiencies to create an excellent self-help experience.
  • Maintain knowledge base articles and ensure information is up to date as well as add new documentation as new features and functionality are released.
  • Take ownership of issues and seek out a resolution, working with other teams and escalating issues as needed.
  • Develop a deep understanding of Talkable’s product and integration capabilities.
  • Be a customer advocate by translating customer feedback into specific product requirements for the product team so that we can improve the Talkable platform to better solve our customers’ challenges.

Our requirements:

  • Upper-Intermediate English (both written and spoken).
  • At least 1 year of experience in the Account Management role or any other role within the Customer Success.
  • Excellent client-orientation and analytical skills.
  • Masterful ability to deal with a large number of tasks at a time.
  • Ability to work at late hours (Kyiv time):
    - Mon, Fri: from 1 pm to 10 pm
    - Tue, Wed, Thu: from 3 pm till 12 am.

About Talkable:

Talkable is a Y Combinator backed company that offers a best-in-class referral marketing platform. We empower our clients to generate new customers and increase sales by harnessing the power of referrals. Learn more at www.talkable.com.

Fine Print:

We offer competitive salaries, 401(K) plans (US only), medical/dental benefits (US only), PTO, paid holidays, and equity compensation. Talkable is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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