Implementation Manager (Remote)

San Francisco, CA

Join the Talkable Team to help drive value for our customers through our referral programs!

Talkable is a world-class Growth Marketing Platform. Among our clients are Cult Beauty, TOMS, Stadium Goods, American Eagle, Tarte Cosmetics, Intel, and 200+ other companies. Our mission is to help great companies grow by increasing their sales through our high-end Referral and Loyalty programs, and last year we earned $265 million for our customers. We’re a $7.5M company, and looking to continue to grow.

We are scaling up our Implementation team and are looking for an Implementation Manager. If this sounds interesting, please, apply for the role.

What we offer:

  • The opportunity to work at the leading referral marketing company and contribute to our next phase of growth.
  • The opportunity to forge your own path and work on projects you're interested in.
  • The chance to make your voice heard. We're always open to new ideas and feedback, and we celebrate out-of-the-box thinking to solve problems in new ways.
  • A group of talented (and fun!) peers who enjoy our company’s commitment to creating a healthy and enjoyable team dynamic and camaraderie.
  • A culture of total transparency. At Talkable everyone knows the company goals, revenue, and progress across all departments.
  • A generous stock option package, unlimited paid vacations, and sick-leave policies, 401(K) plans, medical/dental/vision benefits.
  • The chance to develop your leadership potential at Talkable, and expand your responsibilities and influence as you develop your career with us.

Responsibilities:

  • This role is to ensure a successful onboarding for new customers whilst laying the foundation for a customer’s long-term success with Talkable - your goal will be to transform new customers into Talkable experts and advocates.
  • You will be introduced to the customer as a point of contact once they’ve signed and you will assist in aligning their expectations, defining project timelines, supporting their integration with the Talkable product, and ensuring their referral program is built in accordance with our best practices.
  • You will be responsible for helping coordinate activities of the members of the implementations team and making sure launch plans stay on schedule.
  • You will assist with the coordination of client calls and ensuring necessary stakeholders and SME(s) are included as needed.
  • You will partner with Sales, Product, and Customer Success teams to define ongoing best practices to continuously improve upon Talkable’s onboarding experience.
  • Additional responsibilities include:
    - Summarizing and maintaining status on implementation program timelines, highlighting any barriers to success, and proposing mitigation strategies.
    - Leading key project meetings with the customer to gather requirements, define project specifications including campaign placements, incentive, and reward structure, integrations (with eCommerce sites, ESPs, and CRMs), and technical requirements (webhooks, APIs).
    - Proactively outreaching to customers to ensure they’re on track & providing timely responses to customer inquiries.
    - Maintaining project-related documentation, including client goals and requirements; ensuring relevant information is passed successfully to applicable teams and individuals.
    - Building trusting and meaningful relationships with key points of contact.

Qualifications:

  • 2-3 years of experience in Project Management or Implementations at a software company (will be a plus if you have experience with SaaS marketing platforms and referrals).
  • Minimum 2 years’ experience supporting the project and technical leadership (planning, collaboration, conflict resolution, driving results) on both small and large technology projects with strong problem solving and analytical/reasoning skills.
  • Basic knowledge of web technologies (HTML, CSS).
  • Knowledge of Jira or similar bug-tracking tool.
  • Understanding of HTTP Protocol is a plus.
  • Strong written and verbal communicator with the ability to take charge in a situation.
  • Meticulous attention to detail, with the ability to see the big picture and ensure a collaborative approach to achieving shared business objectives.
  • Experience with SaaS marketing platforms will be a plus.

About Talkable:

Talkable is a Y Combinator backed company that offers a best-in-class referral marketing platform. We empower our clients to generate new customers and increase sales by harnessing the power of referrals. Learn more at www.talkable.com.

Fine Print:

We offer competitive salaries, 401(K) plans (US only), medical/dental benefits (US only), PTO, paid holidays, and equity compensation. Talkable is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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