Senior Implementation Manager

San Francisco, CA

Join the Talkable Team in San Francisco and help drive value for our customers through our referral programs!

Talkable is the leading referral marketing platform, helping e-commerce businesses acquire new customers and increase sales through powerful Refer-a-Friend campaigns. Our mission is to spread innovation and help great companies grow. Talkable is changing the way e-commerce companies acquire and retain customers, through one of the most powerful marketing tools – referrals. The company builds refer-a-friend programs that allow businesses to acquire new customers through the endorsement of their friends and family, shared via email, SMS, and other social channels.

Qualification:

  • BS degree in Engineering or equivalent work experience required.
  • 3-5 years of experience in Technical Project Management or Implementations at a software company.
  • Minimum 3 years’ experience providing project and technical leadership (planning, collaboration, conflict resolution, driving results) on both small and large technology projects with strong problem solving and analytical/reasoning skills.
  • Strong written and verbal communicator with the ability to take charge in a situation.
  • Meticulous attention to detail, with the ability to see the big picture and ensure a collaborative approach to achieving shared business objectives.
  • Business-focused with a strong passion for customer success and helping to achieve customer goals.
  • Experience with SaaS marketing platforms will be a plus.

Responsibilities:

  • You will be responsible for getting large companies integrated and live with Talkable.
  • You will be responsible for managing two other members of the implementations team, and scaling the team in the future as we grow.
  • You will be introduced to the customer as the main point of contact once they’ve signed and you will project manage the software integration process as well as get their first campaigns live.
  • You will also be responsible for analyzing and refining the launch process.
  • Once the customer is live, you will hand them off to their Customer Success Manager.
  • Specific work includes:
    - Delivering projects through all of the development activities including the specification, integration, verification, and launch. Identify, manage and mitigate project risks and ensure that projects are delivered on time.
    - Defining project specifications including campaign placements, incentive and reward structure, integration with customer’s shopping cart, integration with customer’s ESP and CRM, webhook and API setup and redefining the scope of the project, as needed.
    - Validate project specifications with all stakeholders prior to initiating the integration phase.
    - Develop and maintain all project-related documentation, including project plans and meeting notes and ensure they are available to all applicable teams and individuals
    - Tracking team efficiency and profitability

What we offer:

  • The opportunity to work at the leading referral marketing company and contribute to our next phase of growth.
  • The opportunity to forge your own path and work on projects you're interested in.
  • The chance to make your voice heard. We're always open to new ideas and feedback.
  • A group of talented (and fun!) peers.
  • A culture of total transparency. At Talkable everyone knows the company goals, revenue, and progress across all departments.
  • A commitment to social responsibility — we volunteer as a team at least once every quarter.
  • A generous stock option package, unlimited paid vacations and sick-leaves policies, 401(K) plans, medical/dental benefits.

About Talkable:

Talkable is a Y Combinator backed company that offers a best-in-class referral marketing platform. We empower our clients to generate new customers and increase sales by harnessing the power of referrals. Learn more at www.talkable.com.

Fine Print:

We offer competitive salaries, 401(K) plans (US only), medical/dental benefits (US only), PTO, paid holidays, and equity compensation. Talkable is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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