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Integration Support Engineer

Kyiv, Ukraine

We’re looking for an Integration Support Engineer to join our Professional Services team in Kyiv!

Talkable is the leading referral marketing platform, helping e-commerce businesses acquire new customers and increase sales through powerful Refer-a-Friend campaigns. Our mission is to spread innovation and help great companies grow. Talkable is changing the way e-commerce companies acquire and retain customers, through one of the most powerful marketing tools – referrals. The company builds refer-a-friend programs that allow businesses to acquire new customers through the endorsement of their friends and family, shared via email, SMS, and other social channels.

Our main requirements:

  • You have at least 1 year of development experience with JavaScript.
  • You have experience with APIs, Web-hooks.
  • You have experience with Web services.
  • You have troubleshooting experience.
  • You have good written and spoken English.
  • You are able and ready to work the following specific time schedule:
    3PM-12AM Kiev time from Monday to Thursday
    1PM-10PM on Fridays. (Company reimburses Uber rides from the office)

Responsibilities:

  • You will be our customer technical support throughout the integration lifecycle of Talkable customers’ (such as for Hotels.com, American Eagle, Udacity, Comcast, Society6, Gymboree, Spring, and 200+ others).
  • You will be responsible for troubleshooting, component validation and testing (e.g. helping the customer validate if they are using web hooks correctly, responding to and solving issues that arise during implementation, having the ability to drive the customer through technical decisions)
  • You will participate in kickoff calls with our clients to scope out technical projects and to gather requirements and will also schedule additional technical calls/meetings with them if needed.

Unique Opportunity:

  • Work in an American product IT-company, the leading referral marketing platform.
  • Be free to share your experience at conferences and media. We’d love to see your personal brand grow.
  • Enjoy the culture of total transparency. At Talkable everyone knows the company goals, revenue, and progress across all departments. Don’t like to be surprised by unexpected news? We don’t either.
  • Make your voice heard. Everyone is open for ideas and feedback at Talkable.
  • Surround yourself with really talented peers.
  • Learn something every day. Weekly English lessons with native speakers, conferences, books are only a small part of the list.
  • Be a part of a socially responsible company — Talkable has made a commitment to volunteer as a team at least once every quarter.
  • Be well-paid and become a part of a generous stock option, unlimited paid vacations and sick-leaves policies.

About Talkable:

Talkable is a Y Combinator backed company that offers a best-in-class referral marketing platform. We empower our clients to generate new customers and increase sales by harnessing the power of referrals. Learn more at www.talkable.com.

Fine Print:

We may offer competitive salaries, 401(K) plans (US only), medical/dental benefits (US only), PTO, paid holidays, and equity compensation. Talkable is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

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