Talkable Privacy Policy - Last updated Jul 1, 2015

This Policy explains how personal information collected about our business customers on and ("Sites") is used and disclosed by Talkable and its subsidiaries and affiliated companies ("Talkable" or "We").

Talkable complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Talkable has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement (the "Principles"). To learn more about the Safe Harbor program, and to view our certification page, please visit

This Policy does not apply to websites, applications, or services that display or link to different privacy statements. This Policy also does not apply to information we collect on behalf of our business customers through our analytics platform. For information about the data we collect on behalf of customers who use our analytics platform, please visit our terms of use at ("Terms").


We collect information primarily to provide better services to all of our customers. We collect personally identifiable information (PII) you provide us on our Sites such as your name, email address, postal address, phone number, fax number, company name, credit card payment information and demographics. We may also obtain information from other sources and combine that with information we collect on our Sites.

When you visit our Sites, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Sites. We also collect information about how you use the Talkable platform.

We automatically collect information using "cookies" and Web beacons. Cookies are small data files stored on your hard drive by a website and web beacons are electronic images that may be used on our Sites or in our emails. Among other things, cookies help us improve our Sites, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our Sites.

Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites and could remove cookies used for opt-out of tracking, including our Talkable opt-out cookie. If you would like to opt-out of our use of the Talkable cookie for tracking on our site, click here.

Talkable does not respond to "Do Not Track" browser signals or other mechanisms. Third parties may collect personal information about your online activities over time and across sites when you visit the Sites or use the Talkable service.

Talkable retains your data while you are a customer and will delete your information within 12 months of either party's termination of the Terms, upon written request.


We use the information we collect primarily to provide, maintain, protect and improve our current products and to develop new ones. We use personal information collected through our Sites as described in this Policy or on our Sites. For example, we may use your information to:

Talkable may store and process personal information in the United States and other countries. By using our services you consent to this transfer of your personal information.


Information You Share

Our privacy policy does not cover any third party services. To learn about those third parties' privacy practices, please visit their policies.

Information We Share

We do not share your personal information with third parties without your consent other than:

We may also share aggregate or anonymized information derived from your personal information.


Personal Information Security

Talkable takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.


If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use the Talkable website and Talkable Services with the consent of your parent or legal guardian.

Additional Notes

We follow industry standards and best practices to protect the personal information we collect and distribute to our customers, both during transmission and any data elements stored in on our servers. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, therefore, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us at


You may opt out of receiving promotional emails from Talkable by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your Talkable projects or our ongoing business relationship. You may also send requests about your contact preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by emailing Talkable will respond within ninety (90) days to any request to delete your information. Individuals who have provided information to Talkable customers must send requests to change or delete such information to the particular Talkable customer.


Talkable may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date above. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Policy.

Contacting Talkable and Dispute Resolution

Talkable provides periodic training for its employees involved in the collection and dissemination of Customer Information. In addition, Talkable internal policies and procedures provide for disciplinary action if our employees fail to follow this Privacy Policy. We periodically self-assess and review these internal policies and procedures to review compliance.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Talkable commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Talkable at:

  1. Email:
  2. Postal mail: Talkable, 475 Valencia St, 2nd Floor, San Francisco, CA 94103

For complaints that cannot be resolved between Talkable and the individual concerned, Talkable has agreed to participate in the Better Business Bureau EU Safe Harbor independent dispute resolution program. Individuals who submit a complaint or concern to Talkable but who do not receive acknowledgement from us or who think the complaint or concern has not been satisfactorily addressed should then contact the Better Business Bureau to participate in its dispute resolution procedure.

Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor 3033 Wilson Boulevard, Suite 600
Arlington, VA 22201 U.S.A.

In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against Talkable regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.

If you have any questions about security on our Web site, you can contact us at