Let Customers Sign Up Their Way: Email or Phone

Every extra step in a signup flow is a chance to lose a customer. Until now, referral campaigns forced users into a single sign-up method — even if it wasn’t their preference.

We’ve changed that.

With a new campaign setting, you can now let users choose whether to sign up or claim offers using their email or phone number. The experience adapts automatically, validating the right input and keeping the flow smooth — no matter which option they pick.

Here’s how it works:

• Enable “Allow user to choose sign-up method (Email or Phone)” in Campaign Rules
• Users see both options during signup
• Talkable handles validation and name-sharing automatically
• Conflicting settings are blocked to keep configurations clean

Benefits: More flexibility means fewer drop-offs, higher conversion rates, and a signup experience that feels natural — not forced.

Give users choice. Remove friction. And get one step closer to unified customer identities.