Build a customer referral program
Scale your eCommerce growth: set up a referral program with the most advanced platform on the market.
See a Talkable referral program in action
01
Ongoing program optimizations
Test each referral funnel stage to get better program performance and optimize your expenditures. Even small things like changing your campaign’s title can lead to a significant increase in sales. Using our statistical significance, progress, and A/B test hypothesis algorithms makes it easier for you to check your metrics and evaluate your results.
02
Campaign customizations
Adapt our campaigns to align with your site aesthetic and create a seamless customer experience. With Talkable, you have access to our array of campaign templates which have been optimized based on years of customer data and insights. Plus, you can create new campaigns targeted to different stages of the customer journey on-site, from when they land on your homepage to after they’ve made their first purchase.
03
Advanced segmentation
Target different customer audiences based on select attributes, geo-location, and/or behavioral insights, such as when a customer made their last purchase. If you want to show a returning customer a higher offer than an existing customer, or grow your audience in a specific target market, Talkable can help you to achieve your growth goals.
04
Access to data & insights
From our dashboard to our comprehensive reporting suite, you’ll have full access to a wealth of data. We’ll help you to understand which key metrics to focus on and what the main benchmarks are for success. You can also integrate our data into your CRM or CMS with a backend API for a more comprehensive view of your customers.
05
Leading fraud protection
Across the industry, 40% of referrals are fraudulent (meaning someone refers themselves to get a discount). Talkable’s fraud algorithm has blocked over 5 million fraudulent referral attempts, which equates to over $110M in savings for our customers. You also have the power to decide how strict or lenient you want to be with your referral program.
06
A seamless customer journey
Our Customer Service Portal provides insights into your customers’ referral journey to help representatives quickly resolve client inquiries. From how many shares a customer has made to how many rewards they’ve earned, you’ll be able to see a comprehensive overview of their engagement with your referral program.
07
A personalized referral experience
Product sharing enables customers on your site to share a specific product with friends rather than just the brand itself. ‘Name sharing’ allows brand advocates to use their name as a personal code to share with friends — perfect for brand ambassadors and your most valued influencers.
How does referral marketing work? What makes a referral program successful, and what are the main benchmark metrics to use? You can find this and other essential information in our Referral Marketing Guide
Learn more
Integrate easily with any platform
Talkable referral program software effortlessly integrates with the most popular eCommerce platforms so you don’t have to. For everything else, we integrate by using a simple Javascript tag that you can add to your site in a matter of minutes.
